Reception

• Identification through reception
• Internal referal
• Short Counseling about procedures, righs, duties, & services provided…
• Hotline & Emergency counseling
• Information Sessions
• Facilitate access to the RSD procedure
• Profiling & detect vulnerabilities

Hotline

• Available 24/7
• 7 hotlines available
• Answer to emergencies
• Health assistance, checking for UNHCR cards, education support, financial assistance..

Case management

• Identification / Recommendations
• Case management (home visits, Follow-up..)
• Internal and External referencing to specialized services (medical, PSS, Education, …)
• Counseling / Monitoring
• Profiling & Detect vulnerabilities
• BIA / BID

Community based protection

• Community mobilisation/ Communication with communities
• Collaboration with partners
• Awareness Sessions
• Recreational Activities
• Detect vulnerabilities / Internal referal to specialized services (CW, PSS, FA..)
• Community Assessment and Consultations
• Providing opportunity & Platforms 
• Information Sessions
• Participatory Approach
• Capacity development supported/ Services Mapping/ Networking

Mental health and Psychosocial support

• Psychological support / Follow-up
• Psychosocial support
• Psychological care
• MHPSS activities
• Identification and recommendations
• Internal and external referencing

Health

• Counseling / Monitoring
• Collaboration with partners
• Internals & External Referencing
• Mobilization / Assistance
• Home visits / Fields visits
• Services Mapping / Networking
• Case management / Follow up
• Medical Coverage
• Refunding procedures

Education

• Counseling / Monitoring
• Collaboration with partners
• Internal & External Referencing
• Mobilization/ Assistance
• Home visits / Fields visits
• Services Mapping / Networking
• Case management / Follow up
• Refunding procedures